Frequently Asked Questions

  • Your files undergo conversion through our in-house designers. They skillfully optimize and transform your files into a format compatible with a WebGL 3D viewer, ensuring a seamless and visually appealing experience.

  • The conversion time for your files depends on factors such as file complexity, size and quantity. Typically, our team works efficiently to ensure a prompt turnaround within 2 working days. For a more accurate estimate, please provide details about your files, and we'll give you a specific timeframe.

  • Rest assured, your 3D files are secure with us. We prioritize the confidentiality of our clients' designs. You have the option to either provide us with your Non-Disclosure Agreement (NDA), which we will gladly sign, or you can choose from our own NDA versions tailored to meet your needs. Your privacy and the protection of your intellectual property are our top priorities.

  • Discover comparable features within our product list by choosing a "Conversion Style" that aligns with your design.

    - If we determine that you have selected an incorrect Conversion type, we will notify you and will not proceed with the conversion until the correct type is chosen.

    - We do not make any adjustments to your files in terms of appearance or technical features. However, if you require design assistance, you can request it separately.

    - We do not take responsibility for the quality of your designs; we will proceed with the conversion for any paid requests.

    - If you desire special metal colors or gemstones, we can save them to your account, but please note that an additional fee will apply for these customizations.

    - If none of our Conversion Types products align with your design, feel free to reach out by using our Special Request button. We're here to accommodate your unique needs.

  • After adding to your cart, a communication popup will appear, prompting you to provide any additional information. During this process, you'll be asked to upload your OBJ files. Feel free to upload multiple files, but please note that the size per file is limited to 15MB. To optimize the process, we recommend zipping your files before uploading, or use WeTransfer or similar service.

  • Certainly! Feel free to inquire about our subscription plans , and you'll gain complete access to our program.